Shipping policy
SHIPPING POLICY
Thank you for shopping with NICE Co.
We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received.
Orders are not processed, packed, or shipped on weekends or public holidays.
During product launches, promotions, or peak periods, processing times may be slightly longer.
Shipping Rates
Australia Wide Shipping
- Standard Shipping: $10-15 AUD
- Free Shipping on orders over $150 AUD
Shipping costs are calculated and displayed at checkout.
Estimated Delivery Times
Australia:
- Standard Shipping: 3–10 business days
Delivery times may vary depending on your location and shipping carrier delays.
Please note that delivery timeframes are estimates only and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct before placing an order.
NICE Co. is not responsible for orders delayed, lost, or returned due to incorrect shipping information provided at checkout.
Lost or Delayed Shipments
If your order appears delayed or has not arrived within a reasonable timeframe, please contact us at:
We will work with the shipping provider to investigate the issue.
International Shipping
At this time, NICE Co. ships within Australia only.
International shipping options may be introduced in the future.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of receiving your order and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will review the issue and work towards a suitable resolution.
Contact Us
If you have any questions regarding shipping, please contact:
Email: nick@niceco.com.au
Thank you for supporting NICE Co.
nice to meet you.